Complaint procedure information

We recommend that you first make your complaints known to us by sending us an email to If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints using the ODR platform of the European Commission. This ODR platform can be found at this website: If your complaint is not yet being processed elsewhere, you are free to deposit your complaint through this platform of the European Union.

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